Jul 05, 2013, 09.12 AM IST
Under the agreement, IBM will provide contact center and back office services for the airline's 11 lines of business covering its domestic and international reservations, Jet Privilege programme, cargo, re-issues, refunds and helpdesk services, it said.
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Jet Airways extends deal with IBM
Under the agreement, IBM will provide contact center and back office services for the airline's 11 lines of business covering its domestic and international reservations, Jet Privilege programme, cargo, re-issues, refunds and helpdesk services, it said.
Like this story, share it with millions of investors on M3
Jet Airways extends deal with IBM
Under the agreement, IBM will provide contact center and back office services for the airline's 11 lines of business covering its domestic and international reservations, Jet Privilege programme, cargo, re-issues, refunds and helpdesk services, it said.
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Under the agreement, IBM will provide contact center and back office services for the airline's 11 lines of business covering its domestic and international reservations, Jet Privilege programme, cargo, re-issues, refunds and helpdesk services, it said.
The solution includes implementation of an Interactive Voice Response (IVR) system as well as advanced analytics technologies to provide increased revenue through insights gained while managing the contact centre.
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